Spin and Wheel for Slack — Support
Need help with the /spinandwheel command? Email spinandwheel@gmail.com and we will reply within 40 days. Please tell us what you typed, what you expected and what Slack showed (a screenshot helps). Never send passwords or tokens.
New to the app? Add Spin and Wheel to Slack.
Commands
| Type | Result |
|---|---|
/spinandwheel Alice, Ben, Carmen | One random winner, with an animated wheel |
/spinandwheel order Alice, Ben, Carmen | A random numbered order |
/spinandwheel teams 2 Alice, Ben, Carmen, Dev | The entries split into 2 random teams |
/spinandwheel number 1-100 | A random whole number from the range (number 6 = 1 to 6, no range = 1 to 100) |
/spinandwheel help | The list of options, shown only to you |
- Separate entries with commas or new lines (Shift+Enter). Without commas or new lines, spaces separate the entries, so
/spinandwheel John Kate Amyworks for one-word names. @mentions, #channels and user groups work as entries. - From 2 to 100 entries, each up to 200 characters. Teams: from 2 up to the number of entries, at most 50.
- The animated wheel is drawn for 2 to 30 entries. It uses Latin, Cyrillic and Greek letters; names in other scripts and emoji may not appear on the wheel, but the result text is always correct.
@here,@channeland@everyonein your entries are posted as plain text and notify nobody.- Every draw uses a cryptographically secure random generator, so each entry has the same chance.
Troubleshooting
“/spinandwheel is not a valid command”
The app is not installed in this workspace, or it was removed. Add it to Slack again. In Enterprise Grid, the app has to be added to the workspace you are in.
“/spinandwheel failed with the error dispatch_failed” (or a similar error)
Slack could not reach our server in time. Wait a few seconds and try again. If it keeps happening, email us with the time and the error text.
Another app answers instead
Slash command names are not unique across apps: if another app in your workspace also uses /spinandwheel, Slack uses the one installed last. Reinstall Spin and Wheel from this page or remove the other app.
I see an error message about my entries
The message (shown only to you) says what to change: add at least 2 entries, use at most 100, shorten an entry, put the number of teams first (teams 3 …) or give a range of whole numbers (number 1-50).
The wheel image does not appear
The animated wheel is shown for 2 to 30 entries. Some workspaces or clients hide images, or show them collapsed: click the arrow next to the image to expand it. The winner is always in the message text.
“Open this wheel” is missing
The link to spinandwheel.com is left out when an entry is an @mention, a channel or a link, because the website would only see Slack’s internal IDs.
My admin has to approve the app
Some workspaces only allow approved apps. Clicking “Add to Slack” then sends a request to your admins. The app needs one permission: adding the /spinandwheel command (commands scope). Point them to the privacy policy.
Remove the app
In Slack, open Tools & settings → Manage apps, choose Spin and Wheel and click Remove app. We store no entries, results or tokens, so nothing else needs deleting.
Privacy
The app has no database and keeps only technical logs without your entries for 30 days. Details: Spin and Wheel for Slack privacy policy. The rules for using the app: terms of service.